AUTO 2252 Service Shop Operations II Syllabus H01 Spring 2026

Credit Hours 2.00 Lecture Hours 1 Clinical/Lab Hours 2
Type of Credit
CIP Code
47.0604
Course Meeting Time
Mondays from 1:00 Pm to 5:00 PM
 
3/16/2026 - 5/4/2026
Course Description
This course is designed as a capstone experience specifically to allow students an opportunity to enhance skills acquired in previous courses. Students will use various testing instruments learned previously to diagnose malfunctions in automotive systems. Students also will refine accepted shop procedures, and follow manufacturer's specifications when making repairs and adjustments.
Prerequisites
AUTO 1021, AUTO 1064, AUTO 1073, and AUTO 1143 - Must be completed prior to taking this course.
Explanation of Course Alignment

Course Outcomes

At the end of this course, students will be able to:

  1. Define the business flow and perform the duties required of today’s automotive technician. The student will identify safety concerns describe preventative maintenance requirements as well as the Service Write Up Process, the Diagnostic Flow Processes, and the Repair Process.
  2. Identify the job role of each respective position within a service shop and perform each role in the lab. These roles include a service write up process, greeting a customer, gathering pertinent information, use of diagnostic worksheets and creating a repair order.
  3. Calculate shop efficiency, time management and the use of flat rate. The student will track their own flat rate production to determine efficiency.
  4. Calculate shop profitability based on scenario labor rates, parts markups, and fixed and semi fixed expenses.
  5. Identify and use diagnostic information given by the manufacture and after market independent online information systems, such as diagnostic flow charts, TSB, and repair manuals and will perform a repair.

Explanation of Course Alignment:

Goals and Objectives

Upon completion of this course, you will:

1. The student will define the business flow and perform the duties required of today’s automotive technician. The student will identify safety concerns describe preventative maintenance requirements as well as the Service Write Up Process, the Diagnostic Flow Processes, and the Repair Process.

2. The student will identify the job role of each respective position within a service shop and perform each role in the lab. These roles include a service write up process, greeting a customer, gathering pertinent information, use of diagnostic worksheets and creating a repair order.

3. The student will calculate shop efficiency, time management and the use of flat rate. The student will track their own flat rate production to determine efficiency.

4. The student will calculate shop profitability based on scenario labor rates, parts markups, and fixed and semi fixed expenses.

5. The student will identify and use diagnostic information given by the manufacture and after market independent online information systems, such as diagnostic flow charts, TSB, and repair manuals and will perform a repair.

6. The student will be able to properly choose the correct diagnostic instrument and perform the proper test to isolate the cause, including calculating the profit and efficiency associated with such a repair.

7. The student will define the repercussions of misdiagnosis, comebacks and its effect on a customer base.

8. The student will describe the diagnostic process and repair without instructor instruction or assistance. The student will perform tasks utilizing test equipment, instruments, hand tools and data resources.

9. The student will define the flat rate technician pay system. All tasks and repairs will be completed within time and a half of flat rate according to NATEF standards.

Faculty Contact Information

Faculty Name
Mr. Stafford
Faculty Email
Faculty Phone
815-802-8896
Faculty Office Number
MT10-03
Faculty Student Support Hours

Half hour before class starts. 

Faculty Information

James Stafford

Mr. Stafford

JStafford@kcc.edu

Course Information

Course Outcomes

At the end of this course, students will be able to:

  1. Define the business flow and perform the duties required of today’s automotive technician. The student will identify safety concerns describe preventative maintenance requirements as well as the Service Write Up Process, the Diagnostic Flow Processes, and the Repair Process.
  2. Identify the job role of each respective position within a service shop and perform each role in the lab. These roles include a service write up process, greeting a customer, gathering pertinent information, use of diagnostic worksheets and creating a repair order.
  3. Calculate shop efficiency, time management and the use of flat rate. The student will track their own flat rate production to determine efficiency.
  4. Calculate shop profitability based on scenario labor rates, parts markups, and fixed and semi fixed expenses.
  5. Identify and use diagnostic information given by the manufacture and after market independent online information systems, such as diagnostic flow charts, TSB, and repair manuals and will perform a repair.
Textbook/s and Course Materials

Required Materials

Textbook(s) CDX Fundamentals of Automotive Technology and online coded package,

Online code BF7E3B

Safety Glasses: Eye injury is one of the more common injuries associated with the Automotive repair field. It is also one which is often irreversible. Therefore, it is mandatory that safety glasses be worn at all times in the auto lab. 

Prescription glasses are allowed to be worn along with a face shield while grinding, cutting or cleaning any item or material!

Safety Glasses must be clear NO DARK GLASSES must be of Z87 grade.

Shop appropriate clothing - students will be sent home if not appropriately dressed for shop.

Methods of Evaluation

Evaluation

Homework 35 %

Hands on tasks 35%

Quizzes and tests 30%

A = 94 – 100% Midterm /Final Exam 30%

B = 84– 93% Lab Scores 35%

C= 77-84% Quizzes/ Homework 35%

D = 70 -76% Attendance 8%

F = 69 % and Below

Based on the emphasis our industrial society places on such qualities as aptitude, attitude, cooperativeness, responsibility, and work habits, a part of each individual’s grade will be based on these attributes.

Grade scale is based on Automotive Industry standards. All certifying bodies for the Automotive industry require a minimum passing score of 80 percent.

Summative testing questions may come from homework, quizzes, reviews, lecture, or lab.

Academic Division

Business, Technology & Human Services

Dean, Paul Carlson; 815-802-8858; V105; pcarlson@kcc.edu; Division Office – W102; 815-802-8650

Course Policies

Course Policies – Automotive Technology

1. Attendance & Punctuality – Critical to Your Success

Your attendance is one of the most important factors in this course. Automotive technology is hands-on, and skills are learned by doing — you cannot make up the experience of missed class time.

You are expected to be present for every class, on time, and ready to participate.
Class starts promptly at the scheduled time.
Each tardy results in a half-grade deduction.

If you arrive late during a quiz or test, you must wait outside until all students are finished. You will not be allowed to make up the quiz or test unless approved for extraordinary circumstances.

Missing more than one hour of class time counts as a full absence.

If your total absences exceed the credit hours of the course (3 hours for this class), the instructor may record a failing grade.
Failure to attend class does not constitute withdrawal — you must officially withdraw through the Office of Admissions and Records.

Bottom line: Show up, be on time, and stay for the full class — it’s the only way to succeed in this course.

2. Professionalism & Conduct

Attendance, attitude, cooperation, responsibility, and work habits all factor into your grade.

Cell phones must be silenced and stored away during class.

No headphones or earbuds in the classroom or shop.

Smartwatches are treated as cell phones and are not to be used.
 

Bring required materials to every class: pencil, notebook, textbook, notes, and handouts.

Students must have appropriate PPE for the shop. Closed toe shoes, safety glasses, traditional length t-shirts are the minimum. 

 

3. Auto Tech Lab – Shop Safety Rules

Safety glasses must be worn at all times in the shop..

Obtain instructor approval before using shop equipment, cutting tools, or abrasive tools.

Inform the instructor of any leftover parts after a job.

Clean, arrange, and return all tools and manuals after use.

Get instructor permission before bringing a vehicle into the shop.

Place keys on the driver-side dashboard when finished with a vehicle. Never place tools or keys in your pocket.

Check battery state of charge after servicing; leaving a dead battery will result in a lab grade penalty.
 

4. Lab Conduct & Responsibilities

Leave your work area spotless, regardless of its condition when you began.

Report all accidents and broken tools immediately.

Smoking is prohibited in all KCC buildings, including the lab. This includes electronic versions as well.

Always connect an exhaust hose to running vehicles to prevent carbon monoxide poisoning.

Disconnect the battery before performing any service on the vehicle.

Jacks are for lifting only — always use jack stands before working underneath a vehicle.
 

5. Specific Learning Objectives

By the end of this course, students will:

Practice safe and efficient use of automotive tools and equipment.

Demonstrate knowledge of relevant physical, chemical, and mathematical concepts.

Show the ability to work cooperatively while taking initiative in completing tasks.

Plan, problem-solve, and execute repair and maintenance tasks independently.

Artificial Intelligence (AI) Usage Policy – Automotive Technology

Purpose

Artificial Intelligence (AI) tools (e.g., ChatGPT, Bard, Copilot, etc.) can be valuable for learning, research, and problem-solving. In the Automotive Technology program, these tools must be used responsibly to support—not replace hands- on skills, critical thinking, and independent learning.

 

Acceptable Uses

Students may use AI for:

Summarizing textbook material or technical manuals to aid study.

Generating practice questions for ASE-style exam preparation.

Reviewing industry terminology or concepts.

Drafting outlines for lab reports, presentations, or assignments (must be rewritten in the student’s own words).

Checking grammar or formatting.
 

Unacceptable Uses

Students may not use AI for:

Submitting AI-generated work as their own without revision or proper citation.

Using AI to fabricate data, measurements, or diagnostic results.

Bypassing assigned reading, research, or lab work by relying solely on AI-generated answers.

Using AI during closed-book exams, quizzes, or hands-on performance tests (unless explicitly allowed).

Inputting confidential customer, vehicle, or proprietary information into AI tools.
 

Ethical and Academic Standards

All AI use must comply with the college’s academic integrity policy.
Students should not utilize AI for finding vehicle service information.
Students must develop and demonstrate hands-on skills independently; AI is not a substitute for practical experience.
 

Consequences for Misuse

Violations of this policy will result in:

Loss of credit for the assignment.

Additional remedial work to demonstrate independent competency.

Referral for academic integrity review under college policy.

Guiding Principle

AI should be used as a supplemental tool—like a scan tool, service manual, or multimeter—not as a replacement for learning, practicing, and thinking for yourself.

Expectations for Classroom and Online Behavior

Student Expectations

Students are expected to arrive on time and fully prepared for every class session and lab period. Punctuality is essential for maintaining a productive learning environment and ensuring all students receive the full benefit of instruction.

Collaboration is an important part of this course. All students are expected to work respectfully and effectively with their classmates, contribute to group tasks, and maintain a positive, professional attitude in all interactions.

Safety is the highest priority in the shop. Students must follow all shop safety rules, wear required personal protective equipment, and use tools and equipment only as instructed. Any unsafe behavior, horseplay, or disregard for safety protocols may result in removal from the lab and additional disciplinary action.

All assigned homework, quizzes, and chapter assessments must be completed by midnight the night before class. Late work disrupts the learning process and will not be accepted unless previously approved.

Attendance is mandatory. Students who miss a class will receive a minimum penalty of one full letter grade deduction, regardless of the reason, unless arrangements have been made with the instructor in advance.

By being punctual, completing all assigned work on time, collaborating with peers, and adhering to strict shop safety standards, students contribute to a professional, safe, and successful learning environment.

Course Calendar

Homework and Class Schedule — Chapters 1, 2, 7, 9, 11, 13, 14, 15

Course Time: Mondays, 1:00 PM – 5:00 PM
Dates: March 16 – May 4, 2026
Platform: CDX Automotive Technology
All assigned chapters must be completed before class. Quizzes and tests for each chapter are due by midnight the night before class.

WeekDateIn-Class TopicsAssignments Due Before ClassAssessments
Week 1Mar 16Syllabus review, CDX setup, safety expectations, course overview(No assignments — first week of access)Pretest
Week 2Mar 23Instruction and discussionChapter 1Ch. 1 quizzes and tests
Week 3Mar 30Instruction and discussionChapter 2Ch. 2 quizzes and tests
Week 4Apr 6Instruction and discussionChapter 7Ch. 7 quizzes and tests
Week 5Apr 13Instruction and discussionChapter 9Ch. 9 quizzes and tests
Week 6Apr 20Instruction and discussionChapter 11Ch. 11 quizzes and tests
Week 7Apr 27Instruction and discussionChapter 13 and Chapter 14Ch. 13 and 14 quizzes and tests
Week 8May 4Review session and Final ExamChapter 15Ch. 15 quizzes and tests + Final Exam

College Policies, Resources and Supports

College Policies

For information related to the Student Code of Conduct Policy, Withdrawal Policy, Email Policy, and Non- Attendance/Non-Participation Policy, please review the college’s Code of Campus Affairs and Regulations webpage, which can be found at catalog.kcc.edu under the Academic Regulations & Conduct Guide. 

Resources

KCC offers various academic and personal resources for all students. Many services are offered virtually, as well as in person. Please visit Student Resources - Kankakee Community College to access student resources services such as:

  • Clubs and organizations
  • Counseling and referral services
  • Office of disability services
  • Student complaint policy
  • Transfer services
  • Tutoring services, etc.