MKTG 1253 Sales and Customer Service Syllabus H01 Spring 2026

Course Policies

Academic Integrity

KCC considers student violation of academic integrity to be a serious offense. Violations include, but are not limited to, plagiarism, cheating, AI, fabrication/falsification, and personal misrepresentation. The academic integrity policy refers to all coursework in this class for the duration of the semester. The internet is a powerful learning tool that provides access to information on any topic. The same powerful internet has also made it easier to detect plagiarism, and plagiarism in any form is treated as follows:

• First incident of plagiarism, a warning will be issued.
• Second incident of plagiarism will result in a zero for the assignment.
• Third incident of plagiarism will be reported to school officials.

SimCheck software is used to evaluate coursework for potential plagiarism. Proper use of in-text citations and references is required on all assignments. Students will be asked to reassess, revise, and resubmit assignments with a SimCheck score in the cautionary level and above (yellow/orange/red).

Refer to KCC’s Code of Campus Affairs, Section 19.6.B, for specific violations of academic integrity.

Mechanics

College-level writing is expected on all assignments. This includes proper spelling, grammar, punctuation, and sentence structure (complete sentences). When applicable, writing must include appropriate in-text citations and references. Use of text language is prohibited. All written assignments are graded accordingly.

Attendance

Attendance is recorded and reported to the Admissions and Financial Aid offices. Student attendance is critical to academic success. Students are expected to log in routinely since the nature of the online classroom allows for postings and submissions 24/7. Per the design of this online course, students can expect to attend and participate online a minimum of three days per week. Excessive absences from the online environment will have an adverse effect on a student’s grade as well as create cause for being expunged from the course. Excessive absences are defined as nonattendance and nonparticipation for seven consecutive days. The instructor’s right to institutionally withdraw or fail a student for nonattendance is in accordance with KCC’s Code of Campus Affairs, Section 18.0.

Refer to KCC’s Code of Campus Affairs, Section 18.0 for specific attendance policies.

Assignments

This hybrid course emulates the face-to-face course that would normally meet 2.5 hours per week. Coursework is prepared and presented in a variety of methods for the purpose of effective learning as well as attaining learning outcomes. The coursework is administered via the Canvas Learning Management System only. Details of assignments, due dates/times, and grading rubrics are provided regularly and used for assessing accordingly.

All coursework is assigned a due date in order to facilitate appropriate progression of course material as well as completing the required work in a timely manner. Assignments will be submitted electronically in the proper forum in Canvas by the specified deadline time. Assignments will not be distributed or accepted by email. Assignments will not be accepted after the given final due date. At the time of grading, if no assignment is received, a 0 will be entered in the gradebook until submission of the assignment (if received within the penalty duration). Students who are failing at midterm of the semester will be expunged with a grade of “W”. Acceptance of late assignments and credit given is at the instructor’s discretion.

Technology issues are not accepted as an excuse for incomplete and late assignments. For an online course, it is the student's responsibility to ensure possession of proper working equipment and a contingency plan for outages. Computers for student use are available on KCC’s main campus.

Discussion Boards

The discussion boards in the online classroom take the place of the review, lecture, discussion, and social interaction that would be received in the face-to-face environment. Once discussion has ended for the week, late posts are not accepted, and students will forfeit the applicable points. There is no make-up for missed discussions. Refer to the Discussion Boards Overview & Rubric for provisions.

Comprehension

Quizzes are administered in the weekly modules and remain open all semester. Once the suggested due date for taking a quiz has passed, a 0 will be entered in the gradebook. It is the student’s responsibility to complete the quiz for points. There is one final exam in this course that must be taken on campus.

Course Project

A comprehensive course project is assigned. Students are required to complete the course project as assigned in order to fully complete the course. Failure to complete the course project will result in a grade of 0 for the project which will reduce the student’s total course grade by 25%.

Grades

All grades count. Lowest grades are not dropped for any assignments. Diligence in completing the required coursework is expected. It is the student’s responsibility to routinely assess their gradebook in Canvas for errors or missing assignments/grades and communicate discrepancies to the instructor.