ITSM 1223 IT Systems and Management Syllabus 810 Fall 2026

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Credit Hours 3.00 Lecture Hours 2 Clinical/Lab Hours 2
Type of Credit
Occupational/Technical
CIP Code
11.1006
Course Meeting Time

Course prefix and number: ITSM 1223

Course Title: IT Systems and Management

Room Location: W110, Science-Technical

In-Person Class Days/Times: T/TH 6-9pm (8 wks)

Credit hours: 3 Credits

Lecture hours: 2

Clinical/Lab hours: 2

Semester:

Fall 2026

Catalog description

This course, the second in a two-course series, provides the software, security, and operational skills necessary to help meet the growing demand for entry-level information technology professionals. The fundamentals of installing and configuring operating systems, cyber security, software troubleshooting, and IT operational procedures will be explored. Emphasis is on the installation and administration of operating systems, as well as how computer architecture is implemented and maintained in order to support an organization. Students will learn to address common computer and operating system issues and how to identify common security threats to computer resources. This course prepares students for the CompTIA® A+ Core 2 (1102) exams. Operational knowledge of PCs, software and Internet technologies is strongly recommended before enrollment.

Course Description

This course, the second in a two-course series, provides the software, security, and operational skills necessary to help meet the growing demand for entry-level information technology professionals. The fundamentals of installing and configuring operating systems, cyber security, software troubleshooting, and IT operational procedures will be explored. Emphasis is on the installation and administration of operating systems, as well as how computer architecture is implemented and maintained in order to support an organization. Students will learn to address common computer and operating system issues and how to identify common security threats to computer resources. This course prepares students for the CompTIA® A+ Core 2 (1102) exams. Operational knowledge of PCs, software and Internet technologies is strongly recommended before enrollment.

Prerequisites

Operational knowledge of PCs, software and Internet technologies strongly recommended

Explanation of Course Alignment

Course Outcomes

At the end of this course, students will be able to:

  1. Configure Windows user and system settings.
  2. Troubleshoot PCs using system tools and management console.
  3. Configure Windows OS types and editions.
  4. Install, configure and troubleshoot Windows OS.
  5. Configure Windows networking and security settings.
  6. Identify Linux and macOS features.
  7. Configure SOHO network security.
  8. Explain network attacks, threats and vulnerabilities.
  9. Configure and Troubleshoot workstation and browser security.
  10. Configure, secure and troubleshoot mobile devices.
  11. Utilize and configure remote access technologies and security.
  12. Implement backup and recovery.
  13. Identify basics of scripting.
  14. Use best practice documentation, communications and safety procedures.

Topical Outline

  1. Configuring Windows
    1. Configure Windows user settings.
    2. Configure Windows system settings.
  2. Managing Windows
    1. Use management consoles.
    2. Use performance and troubleshooting tools.
    3. Use command-line tools.
  3. Identify OS Types and Features
    1. Explain OS types.
    2. Compare Windows editions.
  4. Supporting Windows
    1. Perform OS installations and upgrades.
    2. Install and configure applications.
    3. Troubleshoot Windows OS problems.
  5. Managing Windows Networking
    1. Configure Windows networking.
    2. Troubleshoot Windows networking.
    3. Configure Windows security settings.
    4. Manage Windows shares.
  6. Managing Linux and macOS
    1. Identify features of Linux.
    2. Identify features of macOS.
  7. Configuring SOHO network security
    1. Explain attacks, threats, and vulnerabilities.
    2. Compare wireless security protocols.
    3. Configure SOHO router security.
    4. Summarize security measures.
  8. Managing Security Settings
    1. Configure workstation security.
    2. Configure browser security.
    3. Troubleshoot workstation security issues.
  9. Supporting Mobile Software
    1. Configure mobile OS security.
    2. Troubleshoot mobile OS and app software.
    3. Troubleshoot mobile OS and app security.
  10. Using Support and Scripting Tools
    1. Use remote access technologies.
    2. Implement backup and recovery.
    3. Explain data handling best practices.
    4. Identify basics of scripting.
  11. Implementing Operational Procedures
    1. Implement best practice documentation.
    2. Use proper communication techniques.
    3. Use common safety and environmental procedures.

Faculty Contact Information

Faculty Name
Courtney Stewart
Faculty Email
cstewart@kcc.edu
Faculty Information

Faculty Contact Information

Courtney Stewart

Adjunct Professor

815-295-6605

cstewart@kcc.edu

Paul Carlson

Dean - Business, Technology & Human Services

815-802-8858

pcarlson@kcc.edu

Division Office

W102

815-802-8850

Course Information

Course Outcomes

At the end of this course, students will be able to:

  1. Configure Windows user and system settings.
  2. Troubleshoot PCs using system tools and management console.
  3. Configure Windows OS types and editions.
  4. Install, configure and troubleshoot Windows OS.
  5. Configure Windows networking and security settings.
  6. Identify Linux and macOS features.
  7. Configure SOHO network security.
  8. Explain network attacks, threats and vulnerabilities.
  9. Configure and Troubleshoot workstation and browser security.
  10. Configure, secure and troubleshoot mobile devices.
  11. Utilize and configure remote access technologies and security.
  12. Implement backup and recovery.
  13. Identify basics of scripting.
  14. Use best practice documentation, communications and safety procedures.
Topical Outline
  1. Configuring Windows
    1. Configure Windows user settings.
    2. Configure Windows system settings.
  2. Managing Windows
    1. Use management consoles.
    2. Use performance and troubleshooting tools.
    3. Use command-line tools.
  3. Identify OS Types and Features
    1. Explain OS types.
    2. Compare Windows editions.
  4. Supporting Windows
    1. Perform OS installations and upgrades.
    2. Install and configure applications.
    3. Troubleshoot Windows OS problems.
  5. Managing Windows Networking
    1. Configure Windows networking.
    2. Troubleshoot Windows networking.
    3. Configure Windows security settings.
    4. Manage Windows shares.
  6. Managing Linux and macOS
    1. Identify features of Linux.
    2. Identify features of macOS.
  7. Configuring SOHO network security
    1. Explain attacks, threats, and vulnerabilities.
    2. Compare wireless security protocols.
    3. Configure SOHO router security.
    4. Summarize security measures.
  8. Managing Security Settings
    1. Configure workstation security.
    2. Configure browser security.
    3. Troubleshoot workstation security issues.
  9. Supporting Mobile Software
    1. Configure mobile OS security.
    2. Troubleshoot mobile OS and app software.
    3. Troubleshoot mobile OS and app security.
  10. Using Support and Scripting Tools
    1. Use remote access technologies.
    2. Implement backup and recovery.
    3. Explain data handling best practices.
    4. Identify basics of scripting.
  11. Implementing Operational Procedures
    1. Implement best practice documentation.
    2. Use proper communication techniques.
    3. Use common safety and environmental procedures.
Textbook/s and Course Materials

Additional Textbook/s and Course Materials

  • CompTIA's CertMaster Learn & Labs online environment will be utilized throughout this course
  • Student will receive access to Core 2 e-Text via the learning environment
  • You will have received an email regarding enrollment in CertMaster Learn & Labs. Please complete this ASAP.
    • Additional and optional course materials such as the hard copy of the text, CertMaster Practice, and test voucher can be purchased separately if desired.
  • The online e-text provides you with the electronic only access to the same resources. You can access these resources on a personal desktop, laptop, smart phone, tablet, etc.
  • A PC with Windows 10 or higher along with Internet access is required for successfully working with the materials to complete this course.
  • If needed, KCC may be able to lend students Windows laptops for particular tasks for a duration. You may call your program advisor, ITS (815) 802-8900 or Bookstore 815-802-8590 for more information.
Methods of Evaluation

Additional Methods of Evaluation

Student evaluation is based on points accrued via Virtual Labs (in CompTIA), Assignments, Quizzes, and Exams. Point values may change based on added or removed assignments.

  • Assignments – 30%
  • Labs – 40%
  • Quizzes – 10%
  • Exams – 20%

The corresponding grading scale will be:

  • 90-100% = A
  • 80-89% = B
  • 70-79% = C
  • 60-69% = D
  • 59% or lower = F
Academic Division

Business, Technology & Human Services

Dean, Paul Carlson; 815-802-8858; V105; pcarlson@kcc.edu; Division Office – W102; 815-802-8650

Course Policies

Course Policies

  • Attendance Policy
    • Attendance is MANDATORY
    • If a class or lab session must be missed, arrangements must be made prior to the absence.
    • If an absence is not planned, a valid excuse (i.e., doctor’s note, etc.) must be provided to the instructor for each missed session at the beginning of the following class session.
    • Make-up work, including assignments, quizzes, exams, etc., is provided at the discretion of the instructor and must be completed within one week of the missed class period.
  • Readings
    • This course requires you to read the assigned reading from the instructor.
    • Lectures will provide only an overview of the reading material.
    • You are expected to come to class prepared for that day’s lecture
  • Quizzes, Assignments & Exams
    • Quizzes are meant to assess your recall and retention of lecture, reading, and lab materials.
    • Assignments will be administered as a follow up for select topics throughout the semester.
    • Exams are designed to assess retention of lecture and reading materials, while also assessing your ability to compare /contrast and apply concepts.
    • Quizzes may be posted on Canvas.
    • On face-to-face quiz and exam days, students must arrive on time and be ready to take the quiz or exam at the start of class.
    • If a student enters the classroom late on a quiz day, he/she may take the quiz as long as at least one student is still in possession of the quiz. If all students have completed and turned in the quiz, he/she may not take the quiz.
    • Students will not be permitted to enter the classroom and take the exam once the exam has started.
    • Once an exam or quiz has been administered, a student will not be permitted to leave for any reason until he/she turns the exam in.
    • If a student’s cell phone is disruptive during an exam or quiz, the student will receive a zero on that exam.
    • If a student is found using their cell phone in any way during an exam or quiz, it will be considered to be a case of cheating and the student will receive a zero on the exam as well as the possibility of receiving an F for the course grade.
    • Late assignments will not be accepted unless arrangements are made
  • Cell Phone Use
    • Turn off all cell phones and all other items that may beep, buzz, or otherwise interrupt the instructor and other students.
    • If you must have your cell phone on for work or a family emergency, set it to vibrate and leave the classroom if you receive a call.
    • No texting during class.
    • Failure to follow any of the above rules will result in a warning (first offense), 5 point deduction from your class grade (second offense), and removal from the class period (third and beyond offense).
  • Other Classroom Guidelines
    • You will gain the most from this course if you actively participate in classroom and lab discussions and share your experiences and questions.
    • Learn the names of your classmates and help one another whenever possible (but not during quizzes and exams).
    • Take responsibility for the classroom and lab areas by picking up after yourself.
    • Arrive promptly before class begins.
    • No tobacco products may be used on campus.
    • Do not come to class when you are ill and likely to infect others.
    • Minor children are not allowed in the classroom or lab areas for safety reasons.
    • No students will be allowed to work in lab areas outside of class time without instructor permission and appropriate supervision.
  • Student Integrity
    • All students are expected to take quizzes, exams, write papers, and conduct themselves with integrity, common sense, and respect for their fellow students, the instructor, and the academic institution.
    • Students should not jeopardize their own honesty or that of other students.
    • Cheating will not be tolerated.
      • Upon evidence of student cheating, the student will be dropped from the course and receive a grade of F in the course

College Policies, Resources and Supports

College Policies

For information related to the Student Code of Conduct Policy, Withdrawal Policy, Email Policy, and Non-Attendance/Non-Participation Policy, please review the college’s Code of Campus Affairs and Regulations webpage, which can be found at https://catalog.kcc.edu.

Resources

KCC offers various academic and personal resources for all students. Many services are offered virtually, as well as in person. Please visit Student Resources - Kankakee Community College to access student resources services such as:

  • Clubs and organizations
  • Counseling and referral services
  • Office of disability services
  • Student complaint policy
  • Transfer services
  • Tutoring services, etc.

Copyright and Syllabus Disclaimer

The materials on this course are only for the use of students enrolled in this course for purposes associated with this course. Further information regarding KCC's copyright policy is available at https://kcc.libguides.com/copyright.

Course Calendar
 DatesContentAssignment/Lab/Quiz/Test
Week 1Oct 12 – 18
  • 1.1 – The Hero of Problem Solving
  • 1.2 – The Troubleshooting Methodology
  • 2.1 – Documentation
  • 2.2 – Professional Communication
  • 2.3 – Types of Operating Systems
  • Lesson 1 Quiz
  • Lesson 2 Quiz
  • Assignment – Operating System History Timeline
  • Virtual Lab – Create a Ticket
  • Virtual Lab – Close a Ticket
  • Virtual Lab – Use Help Desk System
Week 2Oct 19 – 25
  • 3.1 – Windows User Settings
  • 3.2 – Windows System Settings
  • 3.3 – Install and Configure Applications
  • 3.4 – Cloud-Based Applications
  • 4.1 – Use Management Consoles
  • 4.2 – Command-Line Tools
  • 4.3– Windows Networking
  • Lesson 3 Quiz
  • Lesson 4 Quiz
  • Assignment #1 – Exploring the Purpose of Different Windows Utilities
  • Assignment #2 – Command Documentation
  • Virtual Lab – Explore Windows Settings
  • Virtual Lab – Require a Screen Saver Password
  • Virtual Lab – Configure Windows Updates
  • Virtual Lab – Edit Power Options
  • Virtual Lab – Disk Management
  • Virtual Lab – Users and Groups
  • Virtual Lab – Manage Files and Folders
  • Virtual Lab – Configure a VPN Connection
  • Virtual Lab – Local Firewall Settings
  • Virtal Lab – Configure TCP/IP Settings on Windows 10
  • Virtual Lab – Configure TCP/IP Settings on Windows 11
Week 3Oct 26 – Nov 1
  • 5.1 – Troubleshoot Windows Networking
  • 5.2 Remote Access Technologies
  • 5.3 – Performance And Troubleshooting Tools
  • 5.4 – Troubleshoot Windows OS Problems
  • 6.1 – Logical Security Concepts
  • 6.2 – Windows Security Settings
  • 6.3 – Windows Shares
  • Lesson 5 Quiz
  • Lesson 6 Quiz
  • Assignment #1 – Research and Compare Remote Access Tools
  • Assignment #2 – Research Windows Security Features
  • Virtual Lab – Assisted Troubleshooting
  • Virtual Lab – Troubleshoot Physical Connectivity
  • Virtual Lab – Connectivity
  • Virtual Lab – Services/Name Resolution
  • Virtual Lab – Configure Remote Services
  • Virtual Lab – Manage Applications
  • Virtual Lab – Boot into the Windows Recovery Environment
  • Virtual Lab – Create a Restore Point
  • Virtual Lab – Configure the Boot Order
  • Virtual Lab – Create user Accounts
  • Virtual Lab – Create OUs
  • Virtual Lab – Use System Commands
  • Virtual Lab – Group Policy Management
  • Virtual Lab – Configure NTFS Permissions
  • Virtual Lab – Support AD Domain Networking
Week 4Nov 2 – 8
  • 7.1 – Windows Editions
  • 7.2 – OS Installations and Upgrades
  • 8.1 – Linux Features
  • 8.2. – Package and Network Management
  • 8.3 – macOS Features
  • Lesson 7 Quiz
  • Lesson 8 Quiz
  • Checkpoint Review Test
  • Assignment – Research and Compare Windows Editions
  • Assignment – Exploring Key Features of Linux
  • Virtual Lab – Windows 11 Features/Desktop
  • Virtual Lab – File Management
  • Virtual Lab – Manage Linux File Ownership
  • Virtual Lab – Informational and Network Tools
  • Virtual Lab – Configure Linux
Week 5Nov 9 – 15
  • 9.1 – Attacks, Threats, and Vulnerabilities
  • 9.2 – Wireless Security Protocols
  • 9.3 – SOHO Router Security
  • 9.4 – Additional Security Measures
  • 10.1 – Account Security
  • 10.2 – Workstation Security
  • 10.3 – Browser Security
  • 10.4 – Troubleshoot Workstation Security
  • Lesson 9 Quiz
  • Lesson 10 Quiz
  • Assignment #1 – Wireless Protocol Comparison Chart
  • Assignment #2 – Research on Browser Vulnerabilities
  • Virtual Lab – Respond to Social Engineering Exploits
  • Virtual Lab – Explore SQL Injection Flaws
  • Virtual Lab – SOHO Router Configuration
  • Virtual Lab – Implement Physical Security
  • Virtual Lab – Enforce Password Settings
  • Virtual Lab – User Policy Management
  • Virtual Lab – Configure Microsoft Defender Antivirus
  • Virtual Lab – Encrypt Files with EFS
  • Virtual Lab – Configure BitLocker with a TPM
  • Virtual Lab – Practice Installing & Removing Browser Software
  • Virtual Lab – Safe Browsing Best Practices
Week 6Nov 16 – 22
  • 11.1 – Mobile OS Security
  • 11.2 – Troubleshoot Mobile OS and App Software
  • 11.3 – Troubleshoot Mobile OS and App Security
  • 12.1 – Data Backup and Recovery
  • 12.2 – Data Handling Best Practices
  • 12.3 – Artificial Intelligence
  • Lesson 11 Quiz
  • Lesson 12 Quiz
  • Checkpoint Review Test
  • Assignment #1 – Mobile OS Security Research and Analysis
  • Assignment #1 – Hands-On AI Experimentation
  • Virtual Lab – Configure Remote Wipe
  • Virtual Lab – Connect to WiFi
  • Virtual Lab – Back Up the Computer
  • Virtual Lab – Restore Data from File History
Week 7Nov 23 – 29
  • 13.1 – Change and Inventory Management
  • 13.2 – Common Safet and Environmental Procedures
  • 13.3 - Scripting Basics
  • Lesson 13 Quiz
  • Assignment #1 – Research and Compare Scripting Languages
  • Virtual Lab – Install a UPS
  • Virtual Lab – JavaScript
  • Checkpoint Review Test
Week 8Nov 30 – Dec 4
  • CompTIA A+ Core 2 Exam Review
  • CompTIA A+ Core 2 Practice Exams
  • Practice Exam #1: Operating Systems
  • Practice Exam #2: Security
  • Practice Exam #3: Software Troubleshooting
  • Practice Exam #4: Operational Procedures
  • Practice Exam #5: Core 2 Exam Practice
  • Practice Exam #6: Competency in IT Software and Systems Support

College Policies, Resources and Supports

College Policies

For information related to the Student Code of Conduct Policy, Withdrawal Policy, Email Policy, and Non- Attendance/Non-Participation Policy, please review the college’s Code of Campus Affairs and Regulations webpage, which can be found at catalog.kcc.edu under the Academic Regulations & Conduct Guide. 

Resources

KCC offers various academic and personal resources for all students. Many services are offered virtually, as well as in person. Please visit Student Resources - Kankakee Community College to access student resources services such as:

  • Clubs and organizations
  • Counseling and referral services
  • Office of disability services
  • Student complaint policy
  • Transfer services
  • Tutoring services, etc.
Copyright & Syllabus Disclaimer

The materials on this course are only for the use of students enrolled in this course for purposes associated with this course. Further information regarding KCC's copyright policy is available at https://kcc.libguides.com/copyright. 
|Course syllabus/calendar is subject to change.