MAFT 1323 Lean and Quality Overview Syllabus W01 Fall 2026

Credit Hours 3.00 Lecture Hours 3 Clinical/Lab Hours 0
Type of Credit
CIP Code
15.0613
Course Meeting Time

Online

Course Description
This course provides the student with an introduction to the eight critical quality management areas: customers, leadership, strategic planning, human resource development, information flow and knowledge management, project management and business results. Emphasis is on the industrial applications of Lean and Quality Management principles, tools, and techniques.
General Education Outcomes

General Education Outcomes are the knowledge, skills, abilities, attitudes, and behaviors that students are expected to develop as a result of their overall experiences with any aspect of the college, including courses, programs, and student services, both inside and outside of the classroom. The General Education Outcomes specifically learned in this course are:

  1. Communication
  2. Critical Thinking
Explanation of Course Alignment

This course provides the student with an introduction to the eight critical quality management areas: customers, leadership, process management, strategic planning, human resource development, information flow and knowledge management, project management, and business results. Emphasis is on industrial applications of Lean and Quality Management principles, tools, and techniques.

Faculty Contact Information

Faculty Name
Mark Anderson
Faculty Email
Faculty Phone
815-802-8854
Faculty Office Number
TBD
Faculty Student Support Hours

TBD

Faculty Information

Instructor: Ron Yartz Office Phone: 815-802-8854 E-mail: ryartz@kcc.edu

Course Information

Course Outcomes

At the end of this course, students will be able to:

  1. Identify benefits that can be gained from creating an effective organization.
  2. Determine the purpose of benchmarking.
  3. Determine how processes are improved.
  4. Explain the tools and techniques related to lean organizations.
  5. Explain structured problem-solving process.
  6. Identify the key philosophical elements to delighting customers and generating organizational success.
  7. Apply standards and criteria to support effective quality management systems.
  8. Determine the difference between satisfaction and perceived value.
  9. Explain how effective leaders manage by fact and with knowledge of variation.
  10. Create strategic plans that give an effective organization a competitive edge.
  11. Explain how employees create an effective organization.
  12. Identify elements of effective supply chain management.
  13. Calculate good measures of performance.
Textbook/s and Course Materials

Book Name: Quality Management: Creating and Sustaining Organizational Effectiveness

Author: Donna C.S. Summers

Copyright: 2009

Publisher: Pearson – Prentice Hall

ISBN – 13: 978-0-13-500510-1

Edition Number: 6th

Suggested Supplies (Available at the KCC Bookstore):

Flash Drive

3 Ring Binder (2” to 3”)

8.5” x 11” Paper

Writing Utensils

Methods of Evaluation

Evaluation

The grading for the course will be based on: Study questions, assignments, tests, class attendance, a mid-term and a final exam (or final project).

Program Grading Scale (Rubric)

GRADE

POINTS

Point Distribution

Points

A

900-1000

Participation and Attendance

300 points

B

800-899

Homework Assignments

340 points

C

700-799

Mid-term Exam

160 points

D

600-699

Final Exam/Project

200 points

F

599 or Less

TOTAL

1,000 Points

What Can I Do To Earn An (A) In This Class?

Make a commitment to the class

Be on time

Attend class

Attend the entire class

Participate in class discussions

Course Policies

Time Commitment Expectation

At a minimum, the average person can expect to spend three to six additional hours outside of class. This time will be dedicated to reading the textbook chapter(s), answering study questions, and studying for tests.

Academic Division

Business, Technology & Human Services

Dean, Paul Carlson; 815-802-8858; V105; pcarlson@kcc.edu; Division Office – W102; 815-802-8650

Course Policies

Attendance Policy

The instructor reserves the right to record the grade of “F” for the course or reduce a student’s grade if a student has more than three absences. I reserve the right to ask you to formally withdraw from the course if you have used all three of your absences prior to the withdrawal date for the course; I also reserve the right to administratively withdraw you for nonattendance if you have exceeded three absences prior to the midterm of the course. Each absence in excess of 2 (two) will reduce your final course grade by 10% (one letter grade) per absence.

Classes will begin promptly and attendance will be taken within the first five minutes. Attendance will not be changed after that time unless there was an emergency that was discussed with the instructor prior to or on that date. A students that is more than five minutes late (non-excused) will result in a 50% reduction in the attendance points for the class session.

Late Assignments

All late assignments will be assessed a 10% penalty.

Testing Policy

Students failing to take a test will receive a zero for the test.

There are no makeup tests or excused tests.

Tests may not be taken online outside of class.

KCC Student Athletes Policy

All student athletes will be granted attendance points while participating in KCC sporting events, not practices.

All missed tests due to sporting events must be completed within one week of the scheduled test.

All missed tests due to sporting events must be rescheduled during arranged office hours.

Final Exam

The comprehensive final exam is mandatory.

Student Email Policy:

To ensure a student's privacy under all applicable education laws and to facilitate timely interactions, two College-authorized methods of electronic communication exist: KCC-issued student email accounts (using the domain name of @student.kcc.edu) and the Canvas Learning Management System. Students are expected to regularly check their KCC email accounts and Canvas for important incoming communication from the college or from individual instructors. Students understand that emails they send from personal email accounts (other than those listed above) may not be delivered to the KCC recipient, and students should have no expectation that such messages will be answered.

 

Withdrawals: When it is necessary to withdraw from a course or from the college, a student may do so on or before the withdrawal date stated on the syllabus without receiving a punitive final grade. Change of Schedule forms (used to add or drop a course) are available in Student Services and the student should obtain the required signatures prior to submitting the Change of Schedule form to an adviser in Student Services. Students may submit Change of Schedule forms through the mail, but they must be postmarked no later than the withdrawal date. No withdrawals are allowed by phone. To determine the last date to withdraw with a grade of “W” in this course, log into KCConnect and click on “my registration statement” under Academic Profile.

 

Expectations for Classroom and Online Behavior

Classroom Code of Conduct

(1) Use of cell phones during class is not permitted!

(2) Please turn off cell phones or set to vibrate. If a call must be answered, please leave the classroom quietly.

(3) If you violate the cell phone policy you will lose that day’s attendance points and be asked to leave the class. If the violation occurs during testing, you will receive a zero for the individual exam.

(4) The use of computers in the classroom is strictly limited to the act of learning quality management. Not at any time shall any student use a computer that will disrupt or offend a fellow student. Activities that are not permitted during class are: gaming, chatting, internet surfing not related to quality management, social networking and distracting screensavers. If you violate this policy, you will that day’s attendance points. If the violation occurs during testing where the use of computers is allowed, you will receive a zero grade for the individual exam.

Course Calendar

Course Summary

Date Details Due

Fri Aug 21, 2026 Assignment Class 1, Chapter 1 due by 11pm

Assignment Class 2, Chapters 2 due by 11pm

Fri Aug 28, 2026 Assignment Class 3, Chapter 4 due by 11pm

Assignment Class 4, Chapter 5 due by 11pm

Fri Sep 4, 2026 Assignment Class 5, Chapter 7 due by 11pm

Assignment Class 6, Chapter 6 due by 11pm

Fri Sep 11, 2026 Assignment Class 7, Chapter 9 due by 11pm

Assignment Class 8, Chapter 10 due by 11pm

Assignment 5s due by 11:59pm

Mon Sep 14, 2026 Assignment Mid-term Quiz due by 11:59pm

Fri Sep 18, 2026 Assignment Class 10, Chapter 8 due by 11pm

Assignment Class 9, Chapter 3 due by 11pm

Fri Sep 25, 2026 Assignment Class 11, Chapter 11 due by 11pm

Assignment Class 12, Chapter 12 due by 11pm

Fri Oct 2, 2026 Assignment Class 13, Chapter 13 due by 11pm

Assignment Class 14, Chapter 14 &15 due by 11pm

Mon Oct 5, 2026 Assignment Review for Final Project/Exam due by 5pm

Sat Oct 10, 2026 Assignment Final Exam due by 11pm

Assignment Roll Call Attendance

 

Topical Outline by Book Chapter:

Organizational Effectiveness – Definition, creation, benefits

Organizational Philosophy – Key philosophical elements, Individuals and their philosophies

Quality Systems – Standards and criteria, ISO 9000, ISO 1400, Six Sigma

Creating a Customer Focus – Importance, customer quality definition, customer value definition, satisfaction vs. perceived value, customer wants

Organizational leadership – Expectations of leaders, organizational culture – value for customers, leadership styles, ethical behavior and good citizenship

Strategic Planning – Definition, competitive edge for organizations, creation of strategic plans, organizational alignment

Human Resource Development and Management – Employees create effective organization, leadership motivation, leaders manage change, reward system modifications, employee modification and training, teams, effective meetings

Managing the Supply Chain – Definition, benefits, elements, challenges

Measures of Organizational Success – Good measures of performance, goals, quality cost

Benchmarking – Purpose, types, benefits, standards for comparison

Process Management – Functionally structured, process focused, value and non-value added

Lean Tools and Techniques – Lean thinking, Kaizen, 5 S, Kanban, productive maintenance

Problem Solving Tools and Techniques – Typical steps

Project Management – Project selection, budgets, scheduling

Business Results – Types of audits, audit design, how effective organizations audit, post audit

College Policies, Resources and Supports

College Policies

For information related to the Student Code of Conduct Policy, Withdrawal Policy, Email Policy, and Non- Attendance/Non-Participation Policy, please review the college’s Code of Campus Affairs and Regulations webpage, which can be found at catalog.kcc.edu under the Academic Regulations & Conduct Guide. 

Resources

KCC offers various academic and personal resources for all students. Many services are offered virtually, as well as in person. Please visit Student Resources - Kankakee Community College to access student resources services such as:

  • Clubs and organizations
  • Counseling and referral services
  • Office of disability services
  • Student complaint policy
  • Transfer services
  • Tutoring services, etc.