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General Education Outcomes are the knowledge, skills, abilities, attitudes, and behaviors that students are expected to develop as a result of their overall experiences with any aspect of the college, including courses, programs, and student services, both inside and outside of the classroom. The General Education Outcomes specifically learned in this course are:
- Communication
- Critical Thinking
This course provides the student with an introduction to the eight critical quality management areas: customers, leadership, process management, strategic planning, human resource development, information flow and knowledge management, project management, and business results. Emphasis is on industrial applications of Lean and Quality Management principles, tools, and techniques.
Faculty Contact Information
TBD
Instructor: Ron Yartz Office Phone: 815-802-8854 E-mail: ryartz@kcc.edu
Course Information
At the end of this course, students will be able to:
- Identify benefits that can be gained from creating an effective organization.
- Determine the purpose of benchmarking.
- Determine how processes are improved.
- Explain the tools and techniques related to lean organizations.
- Explain structured problem-solving process.
- Identify the key philosophical elements to delighting customers and generating organizational success.
- Apply standards and criteria to support effective quality management systems.
- Determine the difference between satisfaction and perceived value.
- Explain how effective leaders manage by fact and with knowledge of variation.
- Create strategic plans that give an effective organization a competitive edge.
- Explain how employees create an effective organization.
- Identify elements of effective supply chain management.
- Calculate good measures of performance.
Book Name: Quality Management: Creating and Sustaining Organizational Effectiveness
Author: Donna C.S. Summers
Copyright: 2009
Publisher: Pearson – Prentice Hall
ISBN – 13: 978-0-13-500510-1
Edition Number: 6th
Suggested Supplies (Available at the KCC Bookstore):
Flash Drive
3 Ring Binder (2” to 3”)
8.5” x 11” Paper
Writing Utensils
Evaluation
The grading for the course will be based on: Study questions, assignments, tests, class attendance, a mid-term and a final exam (or final project).
Program Grading Scale (Rubric)
GRADE
POINTS
Point Distribution
Points
A
900-1000
Participation and Attendance
300 points
B
800-899
Homework Assignments
340 points
C
700-799
Mid-term Exam
160 points
D
600-699
Final Exam/Project
200 points
F
599 or Less
TOTAL
1,000 Points
What Can I Do To Earn An (A) In This Class?
Make a commitment to the class
Be on time
Attend class
Attend the entire class
Participate in class discussions
Course Policies
Time Commitment Expectation
At a minimum, the average person can expect to spend three to six additional hours outside of class. This time will be dedicated to reading the textbook chapter(s), answering study questions, and studying for tests.
Business, Technology & Human Services
Dean, Paul Carlson; 815-802-8858; V105; pcarlson@kcc.edu; Division Office – W102; 815-802-8650
Attendance Policy
The instructor reserves the right to record the grade of “F” for the course or reduce a student’s grade if a student has more than three absences. I reserve the right to ask you to formally withdraw from the course if you have used all three of your absences prior to the withdrawal date for the course; I also reserve the right to administratively withdraw you for nonattendance if you have exceeded three absences prior to the midterm of the course. Each absence in excess of 2 (two) will reduce your final course grade by 10% (one letter grade) per absence.
Classes will begin promptly and attendance will be taken within the first five minutes. Attendance will not be changed after that time unless there was an emergency that was discussed with the instructor prior to or on that date. A students that is more than five minutes late (non-excused) will result in a 50% reduction in the attendance points for the class session.
Late Assignments
All late assignments will be assessed a 10% penalty.
Testing Policy
Students failing to take a test will receive a zero for the test.
There are no makeup tests or excused tests.
Tests may not be taken online outside of class.
KCC Student Athletes Policy
All student athletes will be granted attendance points while participating in KCC sporting events, not practices.
All missed tests due to sporting events must be completed within one week of the scheduled test.
All missed tests due to sporting events must be rescheduled during arranged office hours.
Final Exam
The comprehensive final exam is mandatory.
Student Email Policy:
To ensure a student's privacy under all applicable education laws and to facilitate timely interactions, two College-authorized methods of electronic communication exist: KCC-issued student email accounts (using the domain name of @student.kcc.edu) and the Canvas Learning Management System. Students are expected to regularly check their KCC email accounts and Canvas for important incoming communication from the college or from individual instructors. Students understand that emails they send from personal email accounts (other than those listed above) may not be delivered to the KCC recipient, and students should have no expectation that such messages will be answered.
Withdrawals: When it is necessary to withdraw from a course or from the college, a student may do so on or before the withdrawal date stated on the syllabus without receiving a punitive final grade. Change of Schedule forms (used to add or drop a course) are available in Student Services and the student should obtain the required signatures prior to submitting the Change of Schedule form to an adviser in Student Services. Students may submit Change of Schedule forms through the mail, but they must be postmarked no later than the withdrawal date. No withdrawals are allowed by phone. To determine the last date to withdraw with a grade of “W” in this course, log into KCConnect and click on “my registration statement” under Academic Profile.
Classroom Code of Conduct
(1) Use of cell phones during class is not permitted!
(2) Please turn off cell phones or set to vibrate. If a call must be answered, please leave the classroom quietly.
(3) If you violate the cell phone policy you will lose that day’s attendance points and be asked to leave the class. If the violation occurs during testing, you will receive a zero for the individual exam.
(4) The use of computers in the classroom is strictly limited to the act of learning quality management. Not at any time shall any student use a computer that will disrupt or offend a fellow student. Activities that are not permitted during class are: gaming, chatting, internet surfing not related to quality management, social networking and distracting screensavers. If you violate this policy, you will that day’s attendance points. If the violation occurs during testing where the use of computers is allowed, you will receive a zero grade for the individual exam.
Course Summary
Date Details Due
Fri Aug 21, 2026 Assignment Class 1, Chapter 1 due by 11pm
Assignment Class 2, Chapters 2 due by 11pm
Fri Aug 28, 2026 Assignment Class 3, Chapter 4 due by 11pm
Assignment Class 4, Chapter 5 due by 11pm
Fri Sep 4, 2026 Assignment Class 5, Chapter 7 due by 11pm
Assignment Class 6, Chapter 6 due by 11pm
Fri Sep 11, 2026 Assignment Class 7, Chapter 9 due by 11pm
Assignment Class 8, Chapter 10 due by 11pm
Assignment 5s due by 11:59pm
Mon Sep 14, 2026 Assignment Mid-term Quiz due by 11:59pm
Fri Sep 18, 2026 Assignment Class 10, Chapter 8 due by 11pm
Assignment Class 9, Chapter 3 due by 11pm
Fri Sep 25, 2026 Assignment Class 11, Chapter 11 due by 11pm
Assignment Class 12, Chapter 12 due by 11pm
Fri Oct 2, 2026 Assignment Class 13, Chapter 13 due by 11pm
Assignment Class 14, Chapter 14 &15 due by 11pm
Mon Oct 5, 2026 Assignment Review for Final Project/Exam due by 5pm
Sat Oct 10, 2026 Assignment Final Exam due by 11pm
Assignment Roll Call Attendance
Topical Outline by Book Chapter:
Organizational Effectiveness – Definition, creation, benefits
Organizational Philosophy – Key philosophical elements, Individuals and their philosophies
Quality Systems – Standards and criteria, ISO 9000, ISO 1400, Six Sigma
Creating a Customer Focus – Importance, customer quality definition, customer value definition, satisfaction vs. perceived value, customer wants
Organizational leadership – Expectations of leaders, organizational culture – value for customers, leadership styles, ethical behavior and good citizenship
Strategic Planning – Definition, competitive edge for organizations, creation of strategic plans, organizational alignment
Human Resource Development and Management – Employees create effective organization, leadership motivation, leaders manage change, reward system modifications, employee modification and training, teams, effective meetings
Managing the Supply Chain – Definition, benefits, elements, challenges
Measures of Organizational Success – Good measures of performance, goals, quality cost
Benchmarking – Purpose, types, benefits, standards for comparison
Process Management – Functionally structured, process focused, value and non-value added
Lean Tools and Techniques – Lean thinking, Kaizen, 5 S, Kanban, productive maintenance
Problem Solving Tools and Techniques – Typical steps
Project Management – Project selection, budgets, scheduling
Business Results – Types of audits, audit design, how effective organizations audit, post audit
College Policies, Resources and Supports
For information related to the Student Code of Conduct Policy, Withdrawal Policy, Email Policy, and Non- Attendance/Non-Participation Policy, please review the college’s Code of Campus Affairs and Regulations webpage, which can be found at catalog.kcc.edu under the Academic Regulations & Conduct Guide.
KCC offers various academic and personal resources for all students. Many services are offered virtually, as well as in person. Please visit Student Resources - Kankakee Community College to access student resources services such as:
- Clubs and organizations
- Counseling and referral services
- Office of disability services
- Student complaint policy
- Transfer services
- Tutoring services, etc.
The materials on this course are only for the use of students enrolled in this course for purposes associated with this course. Further information regarding KCC's copyright policy is available at https://kcc.libguides.com/copyright.
|Course syllabus/calendar is subject to change.