MKTG 1253 Sales & Customer Service Syllabus H01 Fall 2026

Academic Integrity

KCC considers student violation of academic integrity to be a serious offense. Violations include, but are not limited to, plagiarism, cheating, AI, fabrication/falsification, and personal misrepresentation. The academic integrity policy refers to all coursework in this class for the duration of the semester. The internet is an incredibly powerful learning tool that provides access to information on any topic. The same powerful internet has also made it easier to detect plagiarism, and plagiarism in any form is treated as follows:

• First incident of plagiarism, student will be issued a warning.

• Second incident of plagiarism will result in a zero for the assignment.

• Third incident of plagiarism will be reported to school officials.

Refer to KCC’s Code of Campus Affairs and Regulations, Section 17.2, for specific violations of academic integrity.

Mechanics

College-level writing is expected on all assignments. This includes proper spelling, grammar, punctuation, and sentence structure (complete sentences). When applicable, writing must include appropriate in-text citations and references. Use of text language is prohibited. All written assignments are graded accordingly.

Attendance

Attendance is recorded and reported to the Admissions and Financial Aid offices. Student attendance is essential to academic success. Various exercises will be completed in class, both individually and collaboratively, and comprehension assessments will cover material from class lectures, discussions, the textbook, and supplemental or related material. Also, students are expected to log in to the virtual classroom to complete additional assignments required in this hybrid class. This fullcourse is designed to reward students who attend class regularly, are prepared, work diligently through the assignments, and participate in discussions and in-class activities.

Attendance includes a student’s ability to arrive on time and remain in class until dismissed. Class will begin promptly at its scheduled time. Students arriving after the official starting time of the class are considered tardy. Tardiness is disruptive to the learning environment and can result in a reduction in a student’s grade. Failure to attend each class period for the fully scheduled duration contributes to excessive absences.

Excessive absences will have an adverse effect on a student’s grade as well as create cause for being expelled from the course. Excessive absence is defined as nonattendance for >3 classroom hours in a semester or nonattendance for three consecutive days. The instructor’s right to institutionally withdraw or fail a student for nonattendance is in accordance with KCC’s Code of Campus Affairs and Regulations, Section 3.0.

Refer to KCC’s Code of Campus Affairs and Regulations, Section 3.0 for specific attendance policies.

Assignments

This course is offered in an asynchronous study format. Ways to support effective learning and coursework are prepared and presented in a variety of methods for the purpose of effective learning. Details of assignments, due dates/times, and grading rubrics are provided regularly and used for assessment accordingly.the

All coursework is assigned a due date in order to facilitate the appropriate progression of course material and ensure the required work is completed in a timely manner. Assignments will be submitted electronically in the proper forum in Canvas by the specified deadline. Assignments will not be accepted more than one class period late. . At the time of grading, if no assignment is received, a 0 will be entered in the gradebook until submission of the assignment (if received within the penalty duration). Students who are failing at the midterm of the semester will be expunged with a grade of “W”. Acceptance of late assignments and credit given is at the instructor’s discretion.

Technology issues are not accepted as an excuse for incomplete/late assignments. It is the student's responsibility to ensure possession of proper working equipment and a contingency plan for outages. Computers and printers for student use are available on KCC’s campus.

Discussion Boards

The discussion boards in the hybrid course take the place of the lecture and dialogue that would be received in the face-to-face environment. Once the discussion has ended for the week, late posts are not accepted, and students will forfeit the applicable points. There is no make-up for missed discussions. Refer to the Discussion Boards Overview & Rubric for provisions.

Grades

All grades count. Lowest grades are not dropped for any assignments. Diligence in completing the required coursework is expected. It is the student’s responsibility to routinely assess their gradebook in Canvas for errors or missing assignments/grades and communicate discrepancies to the instructor.

Refer to KCC’s Code of Campus Affairs and Regulations, Section 17.1 for specific code of conduct policies.